Terms & Conditions

Introduction. Welcome to Go2Fly. By booking travel services with us, you agree to be bound by the following Terms and Conditions. Please read these terms carefully as they outline the rights and responsibilities of both parties.
Booking and Payment 2.1. A booking is considered confirmed when full payment is received and a confirmation is provided by Go2Fly via email, text or printed document. 2.2. Final payment must be received prior to the confirmation of any bookings. Failure to comply may result in the cancellation of your booking. 2.3. Prices are subject to availability and may change without prior notice until payment is received in full. 2.4. Price quotes are subject to change based on availability and market conditions, and may increase without prior notice. Go2Fly advises immediate purchase to secure quoted prices due to the unpredictable nature of flight pricing.
Cancellations and Refunds 3.1. Cancellations are subject to the specific terms and conditions of the airline's cancellation policy. If a cancellation request is submitted outside the allowable time frame set by the airline, cancellations and refunds will not be processed. 3.2. Refunds are applicable if the cancellation is made within the timeframe specified by the airline's cancellation policy or if the airline cancels the flight. 3.3. Any applicable refunds will be processed within 30 days of the approved cancellation request. 3.4. Go2Fly is not responsible for cancellations due to unforeseen circumstances, including but not limited to natural disasters, pandemics, or government restrictions.
Changes to Bookings 4.1. Any request to change a confirmed booking must be made in writing and may incur additional charges. 4.2. Go2Fly will endeavour to accommodate changes but cannot guarantee availability.
Travel Documents 5.1. Travelers are responsible for ensuring they possess valid passports, visas, and any other required documentation for their destination. 5.2. Go2Fly is not liable for any issues arising from incomplete or incorrect

documentation.

6. Travel Insurance 6.1. It is strongly recommended that travellers purchase comprehensive travel insurance covering cancellations, medical expenses, and other unforeseen circumstances, 6.2. Go2Fly is not responsible for any expenses incurred due to the lack of travel insurance.

7. Check-in

7.1. For flights with a 24-hour check-in policy, customers must choose one of the following options to receive their boarding passes:

Collect a printed boarding pass at the office (open Monday-Friday).
Pay an additional fee to reserve seats and check in early, receiving boarding passes on the spot. This option is subject to availability depending on the airline and how far in advance the flight is booked.
If neither of the above options is possible, provide a valid email or phone number for Go2Fly to send the boarding passes via email or WhatsApp 24 hours before the flight. Please note that communication may be limited on weekends or outside working hours, but Go2Fly will make every effort to accommodate.
In the event that the above options are unavailable, Go2Fly will provide a printed boarding confirmation for the passenger. Please note, this document is not an official boarding pass and does not permit boarding. However, it will allow the passenger to check in at the airport. Go2Fly advises that some airlines may impose an additional charge for airport check-in and, as such, recommends this solution only as a last resort.
It is the passenger's responsibility to inform Go2Fly of their preferred option from the available choices. Go2Fly will not be held liable for any misinformation or failure on the passenger's part to complete the chosen option. Any such issues are not the responsibility of Go2Fly.

7.2. Failure to complete check-in on time may result in denied boarding, for which Go2Fly will not be held liable.
7.3. Customers are advised to verify check-in requirements and procedures in advance to avoid complications.

7.4. Go2Fly is not liable for customers failing to collect their boarding passes or providing incorrect or non-working contact details. It is the customers responsibility to ensure all information is accurate and that they can collect their boarding passes on

time.

8. Liability 8.1. Go2Fly acts as an intermediary between clients and travel service providers (e.g., airlines, hotels, and tour operators). While we take reasonable care in selecting these providers, we are not liable for their actions, omissions, or negligence.

8.2. Go2Fly is not liable for any loss, damage, injury, or delay resulting from events beyond its control.

9. Privacy Policy 9.1. Go2Fly collects and processes personal information in accordance with its Privacy Policy, available (on request). 9.2. By booking with Go2Fly, you consent to the collection and use of your personal information as outlined in the Privacy Policy.

10. Governing Law and Jurisdiction 10.1. These Terms and Conditions are governed by the laws of the United Kingdom. 10.2. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in the United Kingdom.

11. Amendments to Terms and Conditions 11.1. Go2Fly reserves the right to update these Terms and Conditions at any time without prior notice. 11.2. Continued use of our services following any changes constitutes acceptance of the revised terms.

12. Contact Us For any questions regarding these Terms and Conditions, please contact us:

Email: office@go2.fly.co.uk

Phone: 020 8180 5651

Address: 637 Green Lanes, London, N8 0RE

Thank you for choosing Go2Fly. We look forward to making your travel experience unforgettable